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FSG
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Phone & SMS

Twilio numbers, who rings when, recording rules by state, voicemail, and the 10DLC registration that keeps texts delivered.

View only. Only Owner / Admin can change phone and SMS settings.

Numbers

4 numbers · local numbers are $1.15 a month

(262) 336-0420
Voice · SMS · MMS
(262) 336-0421
Voice · SMS
(262) 336-0422
Voice · SMS
(262) 695-1111
VoicePorting · Sep 12

Who rings when

Inbound calls, in order

(262) 336-0420
No answer → Voicemail → task for Ops
(262) 336-0420
No answer → Transcribe → task next morning
(262) 336-0421
No answer → Ring all, then voicemail
(262) 336-0422
No answer → → Mary, then voicemail

Recording

By the caller’s state

Keep recordings
Recordings and transcripts are deleted after this
WIOne-partyRecords
ILAll-partyAnnounce, then record
MNOne-partyRecords
IAOne-partyRecords
MIAll-party (one-party for participants)Announce, then record
NCOne-partyRecords

Voicemail

Text-to-speech, or upload a recording

10DLC registration

Carrier approval for business texting

ApprovedBrand and campaign · Aug 19
Brand
Facility Services Group Inc · EIN verified
Campaign
Mixed, low volume
Throughput
2,000 segments a day · 4.5 per second
612 used this month
Registered use

Transactional and account messages to commercial clients and subcontractors with an existing relationship with Facility Services Group: work-order dispatch and acceptance (reply 1/2/3), scheduling confirmations, proposal notifications, insurance-certificate reminders and occasional service reminders. STOP opts out; HELP returns contact info. No marketing to consumers.

Dialer calls go out from each person’s assigned number with caller ID “Facility Services Group”. Outcomes 1–9 log after hang-up — see Call outcomes.
The main office line, (262) 695-1111, is porting from Spectrum — ETA Sep 12. Until then it forwards to the Ops queue.