Email & sending domain

Outbound system email goes through the verified sending domain; personal mail syncs from Microsoft 365 and lands on the right record automatically.

Read-only.Only Owner / Admin can change email and domain settings. You can review everything here.

Sending domain

· system & campaign email

mail.teamfsg.com Verifiedvia Resend · reputation 98 · 4,210 sent this month · 0.3% bounce · 0 spam complaints

From name

Reply-to

Replies to system email land here and get logged to the record

TXTmail.teamfsg.comv=spf1 include:amazonses.com ~all

CNAMEresend._domainkey.mail.teamfsg.comresend._domainkey.resend.dev

TXT_dmarc.mail.teamfsg.comv=DMARC1; p=quarantine

MXbounce.mail.teamfsg.comfeedback-smtp.us-east-1.amazonses.com

· personal email → records

Provider

Every user's mailbox syncs via Microsoft Graph with their own consent.

Microsoft 365

Backfill window

How far back to import when a mailbox is first connected.

Auto-link to records

Match by sender/recipient address, then by project number or WO number in the subject.

Log internal-only threads

Off: emails only between @teamfsg.com addresses are ignored.

Copy sent mail to Outlook Sent Items

Emails composed in the workspace appear in the user's Sent folder too.

Excluded domains

teamfsg.comquickbooks.intuit.comlinkedin.comnoreply.github.com

Excluded folders

PersonalJunkNewsletters

Track opens

1×1 pixel; powers “client viewed proposal” and engagement scores.

Track link clicks

Links are rewritten through the sending domain; campaign links can trigger automations.

Unsubscribe footer on campaigns

Required by CAN-SPAM. Transactional email (proposals, WOs) never carries it.

· merge-aware; each user can override in My profile

Preview

Morgan Paron Allen Operations Manager · Facility Services Group (262) 695-1111 · morgan@teamfsg.com Fix It. Build It. Roof It. Improve It.

Mailbox sync only reads mail that matches a known contact, vendor or project number. Nothing else leaves Microsoft 365.

Vendors reply to wo-23246E@mail.teamfsg.com-style addresses; replies (and “1/2/3” texts) route straight to the work order.