When a project's status becomes Work Complete, if there's no portal-only client, send “Project — completion notice”, enroll it in Client rating, enroll it in Owner post-completion call and wait 14 days.
When
Fires when: Project status → Work Complete
Only if
If
Then
1
2
3
day 0 → day 14
End
Ends after the last step — or early on a reply, a stage change, a locked project, or do-not-contact.